Library Service Quality Survey: LibQUAL+ 2021

LibQUAL+® is a survey developed by the Association of Research Libraries to understand users' opinions of service quality. It assesses satisfaction with collections, services, and space.

The survey is available in both French and English.

If you have any questions regarding the survey, please contact

Survey dates

The survey will run from February 1 to 17, 2021. Those selected to participate will receive an email invitation with a link to the online survey on Monday February 1st.

Survey Sample

Students are randomly selected to participate. This means that not everyone will be invited to complete the survey. Random selection ensures that everyone in the target population has an equal chance of being invited, and avoids biasing the results towards one particular group, or excluding another. The results are therefore considered representative of the uOttawa population, and can be generalized to everyone at a given time.

Population Sample
Undergraduate Students 25%
Graduate Students 35%
Faculty and Researchers 100%


Survey incentive

As a token of our appreciation, those who complete the survey can enter their name in a draw for the chance to win one of three $100 uOttawa Campus Store gift certificates.

Back to top