Policies and reports



The Library undertakes a number of assessment initiatives to gain insight into the perceptions and needs of library users and reveal trends in service delivery, collections, instruction and work efficiency.


LibQUAL+® is a service quality assessment project sponsored by the Association of Research Libraries (ARL). The survey is designed to measure library users' perceptions of service quality and identify gaps between desired, perceived, and minimum expectations of service.

More than 1,000 educational and research institutions in over 17 countries participate in LibQUAL+®. The University of Ottawa Library has participated every 2 years since 2003.

MINES (Measuring the Impact of Networked Electronic Services)

MINES is an online survey that attempts to assess the impact of the library's networked electronic resources and services on teaching, learning, and research. It collects data on the use of electronic resources and selected demographic information about our users.

In 2010/11, the survey was administered by the 21 members of the Ontario Council of University Libraries (OCUL) in collaboration with the Association of Research Libraries (ARL). The University of Ottawa is a member of both organizations.

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