Although our buildings are closed, the Library is still here to support you online: find out how we can help.
Update: New info available on Scan-on-Demand, Curbside Pickup, and on-campus Library services this fall (2020-07-28)
Library service update - Header

We're here for you

While the Library remains committed to supporting the uOttawa community with online services and digital collections, we’re also working on a phased plan to resume offering on-campus services and mediated access to our physical collections.
Last Reviewed: July 28, 2020

Access to the Library’s Physical Collections

While there are currently no plans to reopen the physical stacks for browsing at any of the Library’s locations, we are now providing mediated access to our physical collections through “curbside pickup” and “scan-on-demand” services.

These services are now available to faculty, graduate & undergraduate students, post-doctoral fellows, affiliated researchers, and staff.

Please note that we are also unable to add new physical or print items to the collection at this time, though we plan to resume ordering physical items upon request by mid-September.


Where only a single chapter of a book, an article from a journal, or microform material is required, the Library is providing a “scan-on-demand” service. Please note that scanned materials are intended for individual use and are subject to fair dealing guidelines.


  • This service is currently available to faculty, graduate & undergraduate students, post-doctoral fellows, affiliated researchers, and staff.
  • Only fill out this form if an electronic copy of the material does NOT already exist; this includes material available through the HathiTrust ETAS program.
  • For course reserves scanning requests, please contact
  • For materials located in the Archives and Special Collections unit, please contact


  1. Find the item you need in Omni.
  2. Click on the link to the Scan-on-Demand form and complete it.
  3. Library staff will retrieve the item, use a digital scanner to create a PDF file of the required section, and email it directly to your uOttawa email address.
Curbside Pickup


  • This service is currently available to faculty, graduate & undergraduate students, post-doctoral fellows, affiliated researchers, and staff.
  • Please note that the collections of the Faculty of Education Resource Centre (FERC) and Saint Paul University are excluded from the Library’s curbside pickup service. While requests to borrow items may still be sent directly to the University of Saint Paul’s Jean-Leon Allie Library and Archives, FERC is currently closed and unable to accept requests.


  1. If no digital copy of a title is available, you may place a request for the physical copy in Omni
  2. Library staff will retrieve the item, check it out on your behalf, and place it in the self-serve pickup location at the main entrance of the Morisset Library.
  3. You will receive an email notification when your item is available for pick-up.

Curbside pickup hours: Requests can be picked up Wednesday, Thursday, and Friday afternoons (12 p.m. to 4 p.m.) and Saturday mornings (9:30 a.m. to 12 p.m.); items not picked up after 5 business days will be returned to the collection. Please remember to wear a mask.

Health & Safety

Please know that we are working in collaboration with the Emergency Operations Centre, Facilities, and the Office of Risk Management’s Occupational Health and Safety team to put the necessary measures in place to ensure the health and safety of our Library users and employees. When using our curbside pickup service, please wear a mask, maintain physical distancing and follow instructions and on-site signage carefully. We have also implemented the following health and safety measures, among others:

  • Accessing and leaving the pick-up area is one-way only
  • The ground outside the entrance has been marked to facilitate physical distancing
  • Only one person at a time is allowed inside the pick-up area
  • Items to be picked up are laid out for contactless self-service
  • Hand sanitizer is available inside the pick-up area

Changes to On-Campus Library Services This Fall

As we continue to work on providing access to our physical collections, we’d like to share an update on our return-to-campus planning with regards to student services and, in particular, draw your attention to some of the changes that we anticipate will be necessary for the Fall 2020 semester.

Course Reserves

As physical course reserves are, by their very nature, high-touch and used frequently by multiple individuals, the Library has determined that it will not be possible to offer this service during the 2020 Fall semester due to health and safety considerations and will only be offering digital course reserves instead. In combination with our scan-on-demand service, for which we have recently expanded our capacity, we are confident that the digital reserve team will be able to help instructors assemble digital course packs of licensed Library materials ahead of the upcoming session.

Study Spaces

As we are expecting a small number of students on campus this coming semester, the Library is currently examining the possibility of reopening certain Library study spaces (with full consideration of the required health and safety measures); Morisset is the most likely candidate, though RGN and CRX are being discussed as well.

Computer Labs and Remote Desktop Access to Specialized Software

In coordination with the University’s faculty IT leads and IT Services, the Library is also examining the availability of computer access on campus, whether the two computer labs currently open (CBY B105 and VNR 2015) will meet the needs of those on campus this fall, and if Library’s computer labs should also be reopened to some extent. We are also moving ahead with a remote desktop initiative that will allow users to connect to computers on campus and gain access to specialized software and databases typically only available in physical computer labs; this project is being undertaken in collaboration with IT Services, Telfer, and the Faculty of Engineering.

Contact Us


For general information about the Library and information about borrowed material, please contact


For help with research in your discipline, please contact one of our librarians or specialists.



Complete chat schedule
Availability of Library Services


Currently, digitization services are unavailable. However, Accessible Content E-portal, the repository of accessible texts, continues to be available to students with print disabilities. For any questions please contact


Ask a Librarian

Our Ask a Librarian chat service continues to be available. Please see the new schedule for chat service hours.


Borrowed Materials

No late fees will be charged to your account during the closure period.

  • Overdue fines for library material you have checked out will be suspended and you will not be charged.
  • Books and materials with due dates of March 9 onward will be automatically renewed and any overdue fines associated with the closure will be suspended. You can check your account for new return dates.
  • We ask that you hang on to all items until our locations reopen.
  • If you absolutely need to return materials, the only book drop that is open is located outside the Morisset Library, on the main campus. Note that it could take up to one week for your Library account to be updated.
  • If you have any questions about borrowing, fines, renewals, etc. contact


Collections (Digital)

Our digital collections are available as usual via Omni.

  • In addition to the electronic resources already in our collection, several publishers and vendors are extending complimentary access to additional content. Some is COVID19 specific, but others are making all kinds of resources free in a variety of ways. Please note that the Library has not purchased these materials and that access may be terminated by the vendors without warning at any time. As such, we advise that you avoid incorporating these resources into any course materials.
  • There is a uOttawa specific guide to these resources and the International Coalition of Library Consortia (ICOLC) is also gathering many of the offers together in one central location. If you have questions about any of the offers, please get in touch with
  • The Library is also now a member of HathiTrust, a non-profit collaborative of academic and research libraries dedicated to preserving and providing access to millions of digitized items for scholarly research. Library users now have access to more than 6.7 million public domain and Creative Commons-licensed works, including full text downloads, searchable through Omni.
  • To suggest a new digital purchase, please use this form.
  • To connect from off-campus


Collections (Physical)

As part of the University’s plan to remobilize research, the Library is now providing mediated access to our physical collections through two services: curbside pickup and scan-on-demand. Although plans are underway to progressively extend these services to the rest of the uOttawa community, for the time being they will be available exclusively to faculty, graduate students, post-doctoral fellows, and affiliated researchers. (For more on these evolving services, please see the Updates section above.)

  • We are also making use of HathiTrust’s Emergency Temporary Access Service (ETAS) for the duration of the COVID-19 pandemic. This service allows access to HathiTrust’s digitized versions of in-copyright material when print copies of the same items in the Library’s collection are unavailable or restricted due to an emergency. This means temporary access to over 860,000 digital substitutes to support research, teaching and learning while our physical collection is restricted. To use ETAS, simply search for the desired item(s) in Omni and follow the link to HathiTrust, if applicable.
  • Our Research Librarians continue to be available to help find digital content and we can also purchase new electronic materials as well.


Computer Labs (Remote Access)

The University of Ottawa Library is pleased to provide assistance to students, professors, and staff to securely connect from off campus to the geographic information system (GIS) and data analysis software installed in our computer workstations in the Morisset Library room 308. For software availability and instructions, please visit our Computers and technology page.


Course Reserves

Due to library closures, all physical course reserves are unavailable, but we’re still here to help with our digital course reserve service.



Interlibrary Loan

Interlibrary loan is only available for electronic materials (articles, copies, and book chapters). Print materials are not available via interlibrary loan. Please contact for any questions.

  • Docline service continues but is restricted to loan of electronic collections only.
  • Should you have borrowed items from other institutions, rest assured that we are working on extending due dates. Note as well that we are working with other institutions to have any fines waived.


Library Locations and Hours

All library locations are closed until further notice.


Research Librarians & Research Guides

Our Research Librarians and their research guides are still available to help! If you’d like to consult one of our Research Librarians, they can be reached by email.


Room Reservations and Events

We are not accepting any new room reservations for events until further notice. We are cancelling events, tours and workshops booked at the Library and notifying the organizers.

Suggested Resources

As students and faculty move to distance and online learning formats, the Library offers several resources and services that can help.


Content Creation Tools

The library offers a variety of online resources for free to help users be creative with their teaching and learning. To request an account or if you have any questions, contact us.

  • WeVideo is a cloud-based, web video editor that allows users to create engaging videos collaboratively. Available both via web browsers and mobile app.
  • ScreenCast-O-Matic is a screen capture software that can be used to create video from your screen (i.e. short lectures or instructional videos), and allows you to edit and annotate them.
  • ThingLink is digital tool that provides users with the ability to turn any image into an interactive graphic. Create multiple “hot spots” for video, audio or weblinks on specific parts of an image. Available both via web browsers and mobile app.
  • Tiki-Toki is a web-based timeline maker that makes it easy for users to create interactive multimedia timelines in their browsers. Images, text and even videos can be embedded in Tiki-Toki timelines.
  • VideoScribe is a whiteboard video animation software which allows users to create highly dynamic and engaging animation videos on a whiteboard interface.


Distance teaching and learning

Library staff are available to support distance teaching and learning. Find out how we can help.


LinkedIn Learning

Current uOttawa students, faculty and staff have free, unlimited access to over 9,000 online courses related to business, media and technology through LinkedIn Learning, a self-service training site.


Open Educational Resources (OER)

With Spring/Summer 2020 courses being offered exclusively online, this could be a good time to use open educational resources (OER) to facilitate access to course materials freely, openly and legally. The Library is available to help professors find OER to replace print textbooks and other physical resources, whenever possible.


Online Video Databases

The Library has over 45,000 online videos available to support course-related instruction across disciplines.

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